History of the PBX

yanyan · 21 Apr 2021, 10:46

History of the PBX

Fast forward to the 1970s. The PBX evolved in its functionality. It could automate the routing of calls. Inbound phone calls were answered and "attended" when callers could reach phone extensions. Also, at the time, mail-order catalogs with toll-free phone numbers sparked a higher volume of calls with commercial intent.

By the time the 1990s rolled around, automated telephone systems were standard in the business world. Enterprises adopted advanced features like Interactive Voice Response (IVR), call forwarding, caller ID, and Voice over Internet Protocol (VoIP).

It wasn't long after administrators installed a PBX, they eyed features from the next generation of telecom hardware. Born out of frustration from replacing proprietary equipment, the hosted PBX rose in popularity.

Call centers in the early 2000s have pioneered today's PBX features such as headsets, softphone apps, and call routing. Innovations like these provided significant cost savings from analog phone systems.

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vostov · 18 Sep 2021, 03:37

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vostov · 19 Jan 2022, 16:53

vostov · 07 Jan 2023, 22:51

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